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A single, orderly entry point for conversations arriving through different channels.
COMMUNICATIONS CRM FOR BUSINESSES
A clear view of every conversation.
Customers, teams and channels connected in one place. Chat360 helps you understand what is happening, who is handling it and what the next step is.
A clear way of working, from start to finish.
Atlas EnterprisesWhatsApp · Owner: MartaIn progress
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All the context, in plain sight.History, owner and next action.
One continuous conversation across all your channels
WhatsAppTelegramEmailPhoneFormsSurveys
Upcoming social media integrations: Instagram · TikTok · X · FaceBook · YouTube
HOW IT WORKS
From the first message
to the best reply.
Information comes in, gets organised and reaches the right person. The whole team works from the same context.
Organise
Assign owners, add context and keep in view whatever needs attention.
Resolve
Reply clearly and keep the history for the next contact.
ONE WORKSPACE, MANY POSSIBILITIES
Designed around people.
Technology stays in the background. What matters is that anyone on the team can understand the status of a conversation and pick it up.
Shared inbox
Conversations, priorities and next steps in a view that is easy to scan.
Customer view
History and relevant data accompany every interaction.
Coordinated work
Owners, notes and follow-up to move forward without losing context.
Clear to read
Less on-screen noise, more focus on the conversation and the reply.
FEATURES
More than an inbox.
Chat360 brings conversation history together with tools for coordination, control and business context. These are the capabilities that shape the platform.
Conversations with memory
Searchable history and retention of messages, attachments and relevant events, including revoked or view-once messages where the source allows them to be captured.
Vault and traceabilitySeveral companies, one view
Organise companies, accounts and role-based permissions so that each team works with the context that belongs to it.
Company × account × capabilityThe customer at the centre
Customer records, linked contacts, tags, statuses and owners turn an exchange of messages into a relationship you can follow.
Conversational CRMShared, visible work
Priorities, internal notes, tasks, follow-up and dashboards help coordinate replies and spot what still needs attention.
Team and supervisionUPCOMING VERSIONS
A platform that keeps extending its reach.
The planned roadmap adds more channels and processes without losing a coherent working experience.
01
More connected channels Business email, Telegram, telephony, forms and surveys; then social media integrations.
02
AI and supervised automation Agents, assisted drafts, summaries, rules and workflows with human approval.
03
More productivity and analytics Scheduling, reminders, advanced search, reports and response-time tracking.
04
Integration with your business Connectors for CRM, ERP, e-commerce and each company's own services.
WHATSAPP IN CHAT360Two ways to connect.
Two ways to connect.
One shared context.
Chat360 is an in-house developed platform, independent of Meta and not affiliated with WhatsApp. It is designed for self-employed professionals and SMEs in Spain, evolves with every release and aims to be available in up to 30 languages. For WhatsApp it offers two connection modes, chosen according to each company's number and way of working.
01 / LOCAL CONNECTOR:0N
With a linked computer
The account stays registered on the main phone and is linked to WhatsApp for macOS or Windows as device :01, :02, :03 or :04. A connector installed on the computer syncs the messages, metadata and attachments available in the app with Chat360. Replies are sent through WhatsApp Desktop.
RequirementsThe computer, WhatsApp Desktop and the connector must stay running and connected to the internet to keep syncing and sending.
02 / DIRECT CONNECTION:00
Chat360 as the primary device
The number is registered and verified for the first time in Chat360 with the code received from WhatsApp. Our platform becomes the primary or “Master” device (:00): it receives, sends and stores messages and attachments directly, in real time and without relying on a customer computer.
Additional devicesWhatsApp can then be installed and linked on a phone or computer as secondary devices (:01 to :04). Messages already received remain in Chat360 even if the sender later deletes them.
BEFORE YOU SIGN UP
Ask about my case
The two modes have different requirements. With :0N, the linked computer must remain switched on and connected. With :00, Chat360 acts as the primary device and receives messages directly. If you already use a WhatsApp number, ask us which mode suits your case.
WHAT THE PLATFORM BRINGS
From a message to a relationship you can manage.
A copy under your rules
The company sets permissions, retention and deletion for its copy of messages and attachments. With :00, received messages stay in Chat360 even if the sender later deletes them; with :0N, retention depends on the connector's synchronisation.
More than text
Photos, videos, audio, documents, locations and other compatible attachments can accompany every conversation. Notes, templates, forms, surveys and catalogues adapt to the channel; when a feature has no native format, a web link can be used.
From one input to several outputs
Chat360 organises cases so you can reply through the most suitable channel or coordinate several connected channels. For example, a request received via WhatsApp can continue by email when both are enabled: an N-input by N-output communication matrix.
Data that explains the origin
The platform records dates, accounts, identifiers and metadata that the channel and device provide about senders, messages and attachments. The ultimate origin cannot always be determined, especially for forwarded messages or those with limited information.
The contact and their history
Each sender can be linked to a record with history, owners, notes and commercial context. Orders, invoices, delivery notes, warranties and after-sales can be linked through integrations with the company's systems.
FOR EVERY TEAM
One platform.
Different ways of working.
Select an area to see how its day-to-day work is organised.
CUSTOMER SERVICE
Every enquiry finds its way.
An orderly inbox helps you prioritise, reply and keep the customer informed without starting from scratch in every conversation.
Enquiry received · Owner assigned · Reply in progress
USE CASES
Concrete applications for everyday work.
A conversation can be a sale, an incident, an internal request or a booking. Chat360 helps give it an owner, context and continuity.
13 AREAS OF APPLICATION
Open each case to see an example and the benefit it brings. Channels and modules are activated according to each organisation's needs.
01SalesFrom the first enquiry to following up the proposal.
Example. Someone asks a question on WhatsApp after visiting the website. The sales rep sees the history, identifies the company, prepares the offer and notes when to get back in touch.
What it brings. Fewer forgotten opportunities and a relationship that any colleague can continue with the same context.
02After-sales and SLAIncidents with priority, owner and visible timings.
Example. A customer reports a fault and attaches photos. The case goes to support, its arrival time is recorded and the time to first response and to resolution is measured.
What it brings. Verifiable service commitments, fewer blind handovers and greater customer trust.
03MarketingCampaigns that generate conversations with context.
Example. A campaign leads to a form or a messaging channel. The enquiry arrives with its source identified, and the team can segment follow-up across the enabled channels, in line with the applicable permissions and consents.
What it brings. Better insight into campaigns and fewer messages that are repeated or disconnected from the commercial relationship.
04SuppliersOrders, deliveries and changes in a traceable relationship.
Example. A supplier warns of a delay. Purchasing links it to the order and shares the update with the warehouse and administration without losing the original message.
What it brings. Fewer misunderstandings between departments and a useful history for resolving incidents.
05AdministrationDocumented enquiries about invoices, payments and procedures.
Example. A customer asks about an invoice and sends proof of payment. The conversation and its attachments are linked to the contact and assigned to the person in administration who needs to reply.
What it brings. Fewer searches through scattered mailboxes and greater clarity about who is handling each matter.
06HR and employeesInternal requests with restricted access.
Example. An employee requests onboarding documents or raises a question about holidays. HR receives the case, replies and keeps the follow-up in a space with appropriate permissions.
What it brings. More orderly support for employees and better protection of employment information.
07Internal servicesA single entry point for IT, facilities and operations.
Example. An office reports that a printer isn't working or requests maintenance. The request is classified, assigned to the right team and tracked until it is closed.
What it brings. Fewer lost requests and a workload that is visible to service managers.
08Internal communicationA common channel to inform and listen to the team.
Example. Management announces a change of working hours or a new procedure to a department. Questions and answers stay linked to the topic so that everyone consults the same version.
What it brings. Less information fragmented across personal chats and more consistent communication between employees.
09External communicationCoordinated messages for customers, suppliers and partners.
Example. The company announces a service incident or a change to a delivery. The team uses the appropriate channel and keeps the replies within the history of each relationship.
What it brings. A consistent message and the ability to address the questions it raises, without losing context.
10One-stop shopOne simple entry point, even if several departments work behind it.
Example. A company receives sales, technical and administrative questions at a single point. Each enquiry is routed to the right department with its history and attachments.
What it brings. Customers don't need to guess whom to write to or repeat their problem when they are transferred.
11VisitsCoordination before, during and after receiving someone.
Example. A supplier confirms a technical visit. The time, contact person and access instructions are shared; afterwards, the outcome and the next step are recorded.
What it brings. Fewer coordination calls and continuity between reception, host and the responsible team.
12BookingsEnquiries, confirmations and changes without losing the thread.
Example. A customer books a demo appointment, changes the date and asks for confirmation. The conversation keeps the agreed terms and can be connected to the calendar or booking system.
What it brings. Less back-and-forth, fewer coordination errors and a more convenient experience.
13Online channelFrom the website or online shop to a staffed conversation.
Example. Someone starts an enquiry from a form, a link or a QR code on the website. The team receives the context and continues the conversation through the enabled channel.
What it brings. Less drop-off at the digital touchpoint and continuity between the online visit and the human reply.
DIGITAL SOVEREIGNTY
Your conversations deserve a nearby, governable home.
Chat360's core infrastructure — application, processing, database and current storage — is hosted in Spain. For objects and backups, the architecture provides for Cloudflare R2 with a European Union jurisdiction restriction when the service is linked. This lets you know where your information resides and define how it is protected.
Talk about security and data01
Infrastructure in Spain
Chat360's main server is hosted in Clouding's Spanish data centre.
02
European storage
The core keeps data in Spain. The future linking of Cloudflare R2 for objects and backups will be configured with EU jurisdiction.
03
GDPR and LOPDGDD as the framework
The platform provides access controls, traceability and tools to support compliance. Each company also defines its own legal bases, retention periods, contracts and internal processes.
LAUNCH PRICING
Capacity to grow.
Costs you can understand.
A competitive offer in features and price, designed for volume to put enterprise-grade tools within reach of self-employed professionals and SMEs.
From €49per month for the platform + VAT
Up to 80 usersacross the published levels
No traffic chargesfor messages in Chat360
PLATFORM LEVELS
Choose the capacity your team needs.
All limits are “up to”. Amounts are monthly fees “from”, excluding VAT and storage.
Configure an offerSwipe the table sideways to see all columns ↔
| Level | Users | WhatsApp business | Email business | Telegram business | Forms web | From / month + VAT |
|---|---|---|---|---|---|---|
| Level 0 | 1 | 1 | 1 | 1 | 1 | 49 € |
| Level 1 | 3 | 1 | 1 | 1 | 1 | 99 € |
| Level 2 | 5 | 2 | 2 | 2 | 2 | 149 € |
| Level 3 | 10 | 3 | 3 | 3 | 3 | 299 € |
| Level 4 | 20 | 4 | 4 | 4 | 4 | 599 € |
| Level 5 | 30 | 5 | 5 | 5 | 5 | 999 € |
| Level 6 | 40 | 6 | 6 | 6 | 6 | 1.199 € |
| Level 7 | 50 | 7 | 7 | 7 | 7 | 1.499 € |
| Level 8 | 60 | 8 | 8 | 8 | 8 | 1.799 € |
| Level 9 | 70 | 9 | 9 | 9 | 9 | 2.099 € |
| Level 10 | 80 | 10 | 10 | 10 | 10 | 2.399 € |
What is a business account? A mailbox or channel for a service or department to communicate with customers, suppliers and third parties. It is not a personal or named account. Processed messages, emails and chats have no limit on number and no Chat360 surcharge for network traffic; storage is contracted separately.
What is a user? A person or an AI agent that uses Chat360 as an operator to reply to, manage, process, administer, control or supervise messages, chats, emails and forms. It does not equal the number of employees in the company, nor the number of customers or suppliers. From level 2 upwards, the choice of plan depends mainly on the input and output channels; the user limit gives the team ample headroom.
OFFER CONFIGURATOR
Compare up to three options in real time.
Adjust each column and you'll see the monthly fee and one-off services separately. Amounts are “from” estimates; the final price is confirmed when you sign up.
Each AI agent takes up one user seat in the chosen level. Storage is required for data and attachments; the automatic backup service, if contracted, is billed separately. The comparator estimates standard Spanish VAT at 21%; the invoice will apply the appropriate tax treatment.
ADDITIONAL SERVICES
The full price list, no surprises.
Storage
Total capacity for messages, attachments and backup space.
- 50 GB
- from €9 / month
- 100 GB
- from €19 / month
- 250 GB
- from €29 / month
- 500 GB
- from €39 / month
- 750 GB
- from €49 / month
- 1,000 GB
- from €59 / month
Chat360 AI agent
Replying, managing, organising or supervising, depending on configuration.
- Level I
- from €199 / month
- Level II
- from €399 / month
- Level III
- from €799 / month
- Level IV
- from €1,199 / month
- Level V
- from €1,799 / month
Automatic backup
Server backup service; disk space charged separately.
- Every 24 h
- from €99 / month
- Every 12 h
- from €199 / month
- Every 6 h
- from €399 / month
- Every 3 h
- from €799 / month
- Every 2 h
- from €1,199 / month
- Every hour
- from €1,599 / month
Downloadable manual backup
Service for downloading the database from the application, subject to activation.
- Every 7 days
- free
- Every 5 days
- from €9 / month
- Every 4 days
- from €19 / month
- Every 3 days
- from €29 / month
- Every 2 days
- from €39 / month
- Every day
- from €49 / month
PROFESSIONAL SERVICES
Expert help when you need it.
These services are billed separately, per hour or part thereof, and can be included in each comparator option.
Initial technical supportFrom €149 / hourConfiguration, set-up and remote assistance by phone or email, during business hours and according to the Madrid working calendar.
Custom developmentFrom €199 / hourMinimum 20 hours; then blocks of 8 hours.
IntegrationsFrom €249 / hourMinimum 4 hours; then blocks of 1 hour.
Advisory and consultingFrom €199 / hourMinimum 4 hours.
Launch promotion. Promotional prices valid until December 2027 or while promotional sign-ups last. All amounts shown are “from” prices and exclude VAT. The activation of each channel and service is confirmed in the proposal.
AI tailored to you. Custom agents can use premium models from OpenAI, Anthropic or Google. Levels I–V indicate token consumption capacity; the model and its reasoning are agreed with the customer. Configuration, adaptation, training and the definition of rules or processes are not included. Connecting your own AI account via API is possible through a service priced on request.
Other costs. Travel expenses are quoted separately. Charges from external providers of channels, telephony or services contracted by the customer may apply; they are not part of Chat360's traffic fee.
CHAT360 PRO
Explore the Pro edition
When your operation needs to connect more.
Universal Canonical Router, integration of control, security or telecommunications systems, and coordination of multiple AIs. Designed and quoted per project, outside the standard level configurator.
CHAT360
Conversations drive your business.
Give them the space they deserve.
Clarity, continuity and a better way to serve at every touchpoint.
CHAT360 HOSPITALITY
A connected stay, from start to finish.
For 4- and 5-star hotels, Chat360 Hospitality brings together communication with every guest before, during and after their stay. The PMS provides the context; the hotel keeps control of requests, services and replies across all its channels.
01 / BEFORE ARRIVALPrepare the stay.Services, bookings and offers in advance.
02 / AT THE HOTELRespond with context.Room Service, concierge, Spa and assistance.
03 / AFTER DEPARTUREKeep the relationship going.Invoices, lost property and new bookings.
HOSPITALITY IN ACTION
The guest chooses how to talk. The hotel knows how to respond.
Service during the stay
A guest registered in the hotel's property management system (PMS), with a validated check-in, can send messages by WhatsApp, email, a web form or the Hotel TV (IPTV) system to report something, request it, confirm it or book a service without having to identify themselves again: the system validates them as a genuine guest.
Room Service, Help Desk, Concierge or Spa become accessible in a simple, controlled and supervised way.
Omnichannel offers and replies
An active, validated guest can receive offers, promotions and marketing communications as text, a form, a survey, a letter or a menu of options. They can receive them and reply through the channel they prefer.
Orders and requests are processed in real time, with greater flexibility and efficiency for the hotel team.
The experience begins before arrival
Before checking in, the guest can receive proposals for hotel services and options so they can book them before arriving, without having to identify themselves again when the communication channel itself identifies and validates them.
A relationship that continues
After check-out, the guest can ask about matters relating to their stay, request an invoice, report lost property or make a new booking. The hotel keeps the context so it can reply without starting from scratch.
Everything they need, on their phone
The hotel can send photos, videos, presentations, floor plans, maps and locations. It can also offer online digital check-in, access codes or WiFi network settings. In projects with integrated access systems, a digital key sent to the phone can let the guest enter the hotel, use the lift and access their room, after validation in the PMS or verification of their details with a digital Spanish ID card (DNI) or passport.
A virtual remote in their language
Rooms are incorporating more and more technology: lighting, motorised blinds and curtains, Hotel TV (IPTV) and background music. Chat360 Hospitality can put a virtual remote control on the guest's phone, with nothing to install and in their own language: arrive and take control.
REAL-TIME TRANSLATION
Every guest, in their own language.
A dedicated AI agent can translate messages from one language to another, and back again, in real time. The guest expresses themselves naturally and the team replies with the same context.
A TAILORED PROJECT
Enquire about Chat360 Hospitality Designed for each hotel.
Chat360 Hospitality is a bespoke product: it adapts to each client and each project to meet their requirements and needs, with short development and delivery times. We have extensive experience in integration projects for 5-star hotels. Contact us for more details.
The specific features are defined according to the PMS, channels, IPTV, access systems and integrations available at each hotel.EDITION FOR SPECIAL APPLICATIONS
Chat360 Pro.
A dedicated, purpose-built version for projects that go beyond everyday business communication. It connects people, applications, equipment and processes in sectors where every event needs context, supervision and a coordinated response.
TechnologyIndustryTelecommunicationsSecurity
CHAT360 PRO / CUSTOM INTEGRATION
Universal Canonical
Universal Canonical
Router.
A common record for people, software and equipment.
Chat360 Pro connects messages from people, programs and equipment. It receives each event in real time, translates it into a common record and relates it to the available context. Its router is channel-agnostic: it accepts human and technical inputs and lets you choose one or several outputs, with supervision and traceability along the entire path.
PRO EDITION · CUSTOM QUOTE
Enquire about Chat360 Pro
Connectors, operating rules, AI agents and supervision levels defined for each customer.
01 / INPUTS
PEOPLEWhatsApp, Telegram, email, phone and forms
Enquiries, incidents, requests and replies.
SYSTEMSSoftware, machines, home automation, security and telecommunications
Alarms, faults, statuses and events sent by their connectors.
02 / CHAT360 PRO · COMMON RECORD
One signal with all its context.
- Identifies the source, account, time and subject.
- Links events, conversations, people and assets.
- Prioritises, assigns and monitors whatever needs attention.
- Records decisions, dispatches, replies and outcomes.
AI in the loop: analyses and proposesHuman in the loop: validates and decides
03 / OUTPUTS
PEOPLE AND TEAMSThe right channel for each reply
Service, alerts, escalations and shared follow-up.
PROGRAMS AND PROCESSESActions and data to connected systems
API updates, automations and confirmations.
FROM SOURCE TO OUTCOME
Real-time monitoringSupervisionAuditTraceabilityRoutes 1:1 · 1:N · N:1 · N:N
SPECIALISED CONNECTIVITY
Supported systems, protocols and standards.
The specific connection is defined according to the model, the available interface and the scope of the Pro project.
Displays, sound and connected equipment
Integration of the events and controls available on each device.
- LG
- SAMSUNG
- TCL
- HISENSE
- BANG & OLUFSEN
Computers and devices
Software and equipment communicating from different operating systems.
- Windows
- macOS
- Android
- Linux
- tvOS
- iPadOS
Homes, buildings and industry
Events, commands and statuses from domestic or industrial installations.
- LUTRON
- CRESTRON
- KNX
- BACNET
- MODBUS
- LOXONE
- TUYA
- SHELLY
- PHILIPS HUE
- DALI
- DMX
- MQTT
- MATTER
Alarms, video, access and voice
Compatible with alarm control units or panels using an IP communications protocol, IP video surveillance systems, access control systems, IP video door entry systems and VoIP / SIP systems from many manufacturers, including:
- VANDERBILT
- MOTOROLA SOLUTIONS
- HIKVISION
- DAHUA
- REOLINK
- 2N
- DOORBIRD
- SUPREMA
Status of the network and its equipment
With all kinds of hardware using IP, SNMP and other communications protocols, connected directly over the local network or through cloud services.
- ENGENIUS
SEVERAL AIs, ONE TEAM
Parallel work with shared judgement.
Chat360 Pro lets you integrate two or more AIs at the same time ( via API, CLI, Desktop or Web using MCP Server / Client, Web MCP or direct ad hoc connections ) and have them coordinate with each other, supervise each other, assign roles, tasks and functions, make decisions by consensus or unanimity, share knowledge and capabilities, pass tools to one another, etc.
At operational level, they share out the handling of communication channels, manage replies and supervise processes and actions.
They carry out analysis, research, diagnosis, report writing or the review of events and incidents. Their conversations, proposals and decisions remain visible to the operator.
01Share out tasksEach AI receives a defined goal and scope.
02Cross-check resultsThe AIs compare data, detect differences and prepare a joint proposal.
03Decide with controlAuthorised rules carry out routine tasks; a person validates sensitive decisions.
CHAT360 PRO IN ACTION
Context arrives before the question.
The value appears when you connect signals that used to remain separate.
The equipment raises the alert before the customer does
An air-conditioning system reports a fault. Chat360 links it to the equipment, the property and the customer, and can start the call-out to the technician. When the person writes on WhatsApp, the operator already knows the error code, the time and the actions under way.
Several voices describe the same incident
One person writes by email, another calls and a third uses a form. The router relates place, time and symptoms, gathers the evidence and shows a single shared incident. Agreement increases confidence; the team checks the facts before acting or reporting.
AI prepares; a person authorises
A sensor reports an alarm. The AI can classify it, cross-check it against other events and propose the protocol. The person in charge reviews the information, decides whom to notify and records each step and its outcome.
A reply can go out through several routes
A telecommunications platform reports an outage. Chat360 groups the enquiries from those affected, updates the team and lets you reply by WhatsApp, email or phone. It can also return the incident status to the source system through an integration.
YOUR PRO PROJECT
Request a proposal Let's design the circuit you need.
Tell us which systems, equipment and processes you want to connect; we'll define the scope of the integration with you.